Refund policy

Returns

We want you to be happy with your Auto Vivendi Boutique purchase. We offer a 30-day return period, which means you have 30 days from receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags where applicable, and in its original packaging. You will also need your receipt or proof of purchase.

To request a return, please contact us at boutique@autovivendi.com. If your return is accepted, we will provide instructions on how and where to send your item. Please do not send items back without contacting us first.

Unless an item is faulty, damaged, incorrect or we are otherwise required to cover the cost by law, the customer is responsible for the cost of returning the item.

Made-to-Order, Personalised and Bespoke Items

Many Auto Vivendi Boutique products are made or ordered specifically following a customer order.

Where an item is made to order but is produced to our standard specification — for example, in a standard size, colour or design offered on our website — our standard returns policy applies.

Items that have been personalised, bespoke or made to your individual specification cannot normally be cancelled or returned simply because you have changed your mind.

This does not affect your statutory rights if an item is faulty, damaged, not as described or otherwise does not meet the requirements of UK consumer law.

Where an item is specially sourced or ordered for you but is not personalised or made to your individual specification, your normal consumer cancellation rights may still apply.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives. If your item is defective, damaged or you receive the wrong item, please contact us at boutique@autovivendi.com as soon as possible so that we can resolve the issue.

Exchanges

If you would like a different size or item, please contact us. Where an exchange cannot be arranged directly, the quickest option may be to return the original item and place a new order.

Refunds

Once we have received and inspected your return, we will confirm whether your refund has been approved. Approved refunds will be made to your original payment method.

Please allow time for your bank or card provider to process the refund after it has been issued.

Where you exercise a statutory right to cancel an online order, we will provide any refund due within the timescales required by UK consumer law.